Updated on the Washington State Crime Victim Service Center Hotline

For the past six plus years, Victim Support Services has been managing and monitoring the Washington State Crime Victim Service Center Hotline (WACVSCH). Individuals hurt or harmed by crime have been able to speak or text with a trained advocate 24x7x365 to get immediate help and be connected to local resources for further assistance. Throughout the years, we have been able to offer endless amounts of crisis intervention, emotional support, safety planning, information, referrals, and more.

However, on July 1, the statewide hotline was deactivated due to budget cuts.

Since the inception of the WACVSCH back in February of 2016, hotline advocates have yielded over 18,000 calls. From Washington state to Texas, all the way to New York City and beyond! We helped callers from Canada, Netherlands, Australia, the United Kingdom, Scotland, Jamaica, Philippines, and more!  We have conducted outreach at events such as National Night Out Against Crime, the Washington State Fair, the Washington Association of Sheriffs and Police Chiefs, and other community gatherings. In addition, through valuable community partnerships we have provided thousands of warm referrals to other Washington Crime Victim Service Centers.

Although the termination of the statewide hotline is a sad time for victims of crime and VSS, we are grateful to have been able to serve the community in such a capacity, and to provide support and resources to individuals who were navigating some of their darkest times. We are also incredibly appreciative of the generous and wonderful team of hotline volunteers who helped make this program a success. We look forward to future opportunities to continue serving others through our direct services programs, outreach, and education. 

Call Our 24-Hour Crisis Line

Speak with a trained advocate who can provide assistance with needs resulting from victimization.  Call by clicking below! 


"With the help of VSS, you are empowered and encouraged to fight back and be pro-active. Then your conscience can be more at peace because you know you have taken some action to protest crimes inflicted on your loved one. It is sometimes your only consolation."

“The one takeaway for me in working with VSS is that it is a necessary organization. I know they are funded by grants and fundraisers but it’s something we need to make sure as a community that they have the funding needed because what they do for people in need doesn’t happen anywhere else. This is the only place that this happens and VSS helps with so many things.”

David Rose

Anchor, Q13 News and Host, Washington’s Most Wanted

“VSS is there when the unthinkable happens.  When a police officer knocks on your door and gives you tragic news, VSS helps navigate the court system, which can be very confusing. VSS is compassion, caring, and commitment. Commitment to once justice is done that victims and their families can move forward with their lives.”

Jennifer Gregerson

Mayor, City of Mukilteo

“VSS has been our partner in recovery and healing and a key part in what makes Mukilteo Strong. VSS has been a trusted advocate for the victims that have suffered so much in the community.  I’m so grateful to VSS as our partner in strength.”

Jon Nehring

Mayor, City of Marysville

“VSS is there for people in their darkest hour. At a time when they need an advocate and friend, VSS steps in to fill that gap and help them begin their journey back to some sense of normalcy.” 

Myrle Carner

Crime Stoppers of Puget Sound

“This thing about closure. There is never really closure in a victim’s life but VSS helps individuals to get closer to that and that’s critical because the cops and the judicial system just move on to another case because they don’t have time. Victims live with this trauma forever so VSS is with them for as long as they need the services. VSS takes the time, more importantly, they really care."

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